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Mr. David Delgado
Compagnie Hôtelière des Alpes Vaudoises (CHAV)
route du Belvédère 20
Phone: +41 24 493 0707
manages the hotels: Central Résidence and Alpine Classic Hotel and operates the websites: https://www.hotelcr.ch and https://www.classic-hotel.ch and is thus responsible for the collection, processing, and use of your personal data as well as compliance with applicable data protection laws. We attach great importance to your trust, which is why we take data protection very seriously and ensure appropriate security. We naturally comply with the legal provisions of the Swiss Federal Data Protection Act (DPA), the Ordinance to the Federal Data Protection Act (ODPA), the Federal Telecommunications Act (TCA), and other data protection provisions from Swiss or possibly applicable EU legislation, in particular the General Data Protection Regulation (GDPR). To know what personal data about you we collect and for what purposes we use it, please read the information below carefully. Our representative in the EU for data protection law is: [David Delgado, route du Belvédère 20, 1854 Leysin, Switzerland, firstname.lastname@example.org].
Visiting our website
When you visit our site, our server temporarily records each access in a log file. The following technical data is then recorded, in principle as with any connection to a web server, without any action on your part and stored by us until it is automatically deleted no later than  months:
the IP address of the computer accessing the site,
the name of the owner of the IP space (usually your internet service provider),
the date and time of access,
the website from which you accessed our site (original URL) and possibly the search keywords used,
the name and URL of the file accessed,
the status code (e.g., error message),
your computer's operating system,
the browser you are using (type, version, and language),
the communication protocol used (e.g., HTTP/1.1)
possibly your username from registration/authentication.
The collection and processing of this data is intended to enable the use of our website (establishing a connection), ensure the long-term security and stability of the system, and enable the optimization of our online offering, as well as for internal statistics purposes. These processes are based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. The IP address is also analyzed with other data for the purpose of recognizing and defending against attacks on the network infrastructure or other unauthorized or abusive uses of the website, and may be used in the context of criminal proceedings for identification and civil and criminal action against the user concerned. These processes are based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.
Use of our contact form
You have the option to use a form to contact us. For this, we require the following information:
first and last name
We only use this data, as well as your optionally provided phone number, to respond to your contact request in the best and most personalized way. The processing of this data is necessary for the execution of pre-contractual measures in accordance with Art. 6 para. 1 lit. b GDPR or is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR, respectively.
Subscription to our newsletter
You have the option to subscribe to our newsletter on our website. For this, you need to register and provide the following data: title first name and last name email address The above data is essential for data processing. You can also provide other optional data (date of birth and country[A2]). We process this data exclusively to personalize the information and offers we send you and to better tailor them to your interests. By registering, you consent to the processing of the data you have provided for the regular sending of the newsletter to the address you have provided, as well as for the statistical analysis of your user behavior and the optimization of the newsletter. This consent represents our legal basis for processing your email address in accordance with Art. 6 para. 1 lit. a GDPR. We are authorized to use third parties for the technical implementation of advertising campaigns and are authorized to transmit your data for this purpose (see section 13 below). At the end of each newsletter, you will find a link to unsubscribe at any time. As part of your unsubscribe, you can optionally indicate the reason. Your personal data is deleted after you unsubscribe. Further processing only takes place in anonymous form for the purpose of optimizing our newsletter.
Creating a customer account
To make reservations on our site, you can place an order as a visitor or open a customer account. When you register for a customer account, we collect the following data:
first name and last name
date of birth
This data, as well as other optional information (e.g., company name), is collected for the purpose of providing you with direct and password-protected access to your basic data stored in our system. You can view your previous and current reservations there or manage or modify your personal data. Your consent in accordance with Art. 6 para. 1 lit. a GDPR is the legal basis for data processing for this purpose.
Booking on the website, by correspondence, or by phone
If you make reservations through our website, by correspondence (email or mail), or by phone, we need the following data for contract execution:
first name and last name
date of birth
information about your credit card
This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies," text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide the website operator with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case, you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Your rights regarding personal data
You have the following rights regarding your personal data:
Right to information (Art. 15 GDPR):
You have the right to obtain confirmation from us as to whether or not personal data concerning you is being processed and, if so, information about such personal data and the processing.
Right to rectification (Art. 16 GDPR):
You have the right to request the correction of inaccurate personal data concerning you, including completion of incomplete personal data.
Right to deletion (Art. 17 GDPR):
You have the right to request the deletion of personal data concerning you if the legal requirements are met.
Right to restrict processing (Art. 18 GDPR):
You have the right to request the restriction of processing of your personal data under certain circumstances.
Right to data portability (Art. 20 GDPR):
Under certain circumstances, you have the right to receive your personal data in a structured, common, and machine-readable format.
Right to object (Art. 21 GDPR):
If we process personal data on the basis of our legitimate interests (Art. 6 para. 1 lit. f GDPR) or to perform a task carried out in the public interest/exercise of official authority (Art. 6 para. 1 lit. e GDPR), you have the right to object to such processing on grounds relating to your particular situation.
Right to withdraw consent (Art. 7 para. 3 GDPR):
If you have given us your consent to process your personal data, you have the right to withdraw your consent at any time. The legality of the processing carried out on the basis of the consent until the withdrawal is not affected by this.
Right to lodge a complaint with a supervisory authority (Art. 77 GDPR):
If you believe that the processing of personal data concerning you is unlawful, you have the right to lodge a complaint with a supervisory authority responsible for data protection.
We use appropriate technical and organizational security measures to protect your stored personal data against manipulation, partial or complete loss, and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
Status: [March 31, 2022]
Data Processing Related to Your Stay
Upon your arrival at our hotel, we need the following information about you and the people accompanying you:
First and last name
Postal address and canton
Date of birth
Place of birth
Official identification and number
Check-in and check-out date
We collect this information to fulfill legal obligations, particularly those arising from police and hotel legislation. To the extent required by applicable provisions, we may transmit this information to the competent police authority. We have a legitimate interest under Article 6(1)(f) of the GDPR to comply with legal provisions.
Recording of Provided Services
If you use additional services during your stay (e.g., mini-bar or pay-per-view TV), we record the details of the service and the date of use for billing purposes. The processing of this data is necessary for the performance of your contract with us under Article 6(1)(b) of the GDPR.
Centralized Data Storage and Data Linking
We store the data specified in sections 2-5 and 8-10 in a centralized electronic data processing system. Data related to you is systematically collected and linked for the processing of your reservations and the execution of contractual services. To do this, we use software from the company D-EDGE, located at 14-16 Bd Poissonnière - 75009 Paris. The processing of this data by the software is based on our legitimate interest under Article 6(1)(f) of the GDPR for efficient customer data management.
We only store personal data for as long as necessary for the use of the aforementioned tracking services and subsequent processing based on our legitimate interest. We keep contractual data for a longer period when required by legal retention obligations. The obligations to retain data arise from provisions regarding reporting to authorities, financial accounting, and tax law. In accordance with these provisions, business communications, concluded contracts, and accounting records must be kept for up to 10 years. Once we no longer need this data for service execution, it is blocked and can only be used for accounting and tax purposes.
Data Transmission to Third Parties
Transfer of Personal Data Abroad
You have the right to request information about the personal data we hold about you. Furthermore, you have the right to correct incorrect data and request the deletion of your personal data as long as there is no legal obligation to retain it or a legal basis for processing it. You also have the right to request the return of data you have provided (data portability) to a third party of your choice. You have the right to receive the data in a standard format. You can contact us for the aforementioned purposes at the following email address: email@example.com. We may, at our discretion, request proof of identity for the processing of your requests.
We use appropriate technical and organizational security measures to protect the personal data we store about you from manipulation, partial or total loss, and unauthorized access by third parties. Our security measures are continually improved based on technological advances. You should always keep your access data confidential and close the browser window when you have finished your communication with us, especially if you are not the only person using the computer. Data protection is also taken very seriously within our company. Our employees and contracted service providers are bound by confidentiality and comply with legal data protection requirements.
Note on Data Transfers to the United States
For the sake of completeness, we inform users whose residence or registered office is in Switzerland that the United States is subject to surveillance measures by U.S. authorities. These generally allow for the recording of all personal data of individuals whose data has been transferred from Switzerland to the United States. This is done without differentiation, limitation, or exception based on the pursued purpose and without an objective criterion that would allow for limiting U.S. authorities' access to the data and its subsequent use for very specific, strictly limited purposes that could justify the interference that accessing this data and its use entails. Furthermore, we inform you that, in the United States, there are generally no legal remedies available to data subjects from Switzerland enabling them to access the data concerning them and obtain its correction or deletion, or to seek judicial protection against general access rights of U.S. authorities. We explicitly draw the attention of the data subject to this legal and factual situation so that they can make an informed decision to consent to the use of their data. We inform users domiciled in an EU member state that the United States, especially due to the issues mentioned in this section, does not provide an adequate level of data protection.
Right to Lodge a Complaint with a Data Protection Supervisory Authority
You have the right to lodge a complaint with a data protection supervisory authority. Version: 
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